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How We Keep Your Account Information Secure

At mpo2121 heylink, your privacy is built into every deposit, withdrawal and lobby session.

Encrypted payment storageDANA, OVO, GoPay, QRIS protectionNo third-party sharing
Explore the Lobby Read FAQ
mpo2121 heylink How We Keep Your Account Information Secure
REACH OUR TEAM

How to Contact Us About Your Privacy

Team online

Live Chat

Open your account and tap the help icon in the lobby. Our team responds in under 2 minutes during operating hours, Monday to Sunday, 09:00 to 23:00 Jakarta time.

Email Support

Write to [email protected] with your account email and request. We reply within 24 hours with your data access report or deletion confirmation.

Account Settings

Log in to mpo2121 heylink, go to Security & Privacy, then select Data Request to download or manage your stored information directly.

SECURITY PRACTICES

How We Handle and Protect Your Information

Payment Encryption

Your DANA, OVO, GoPay and QRIS deposits are encrypted end-to-end. We never store your full card number or PIN; only your transaction ID and wallet balance appear in your account history.

Withdrawal Verification

When you request a payout, we verify your identity against your registration details and check your deposit source matches. This process takes 24–48 hours and protects against unauthorized withdrawals.

Cookie Management

We use session cookies to log you in and remember your language, lobby filters and notifications. You can disable non-essential cookies in your browser; essential ones keep your account secure.

Data Retention

Account data is held for as long as your account is active, plus two years after closure for tax and fraud records, in line with local law where applicable.

Device & IP Logging

We record your login device and IP address to flag unusual access—for example, a new login from Surabaya after your last session in Bandung. This alert reaches you via email immediately.

Policy Updates

When we update this privacy policy, we notify you by email and in-app message. You can accept, review or contact support to discuss changes before your next login.

Your Privacy Questions Answered

Yes. Log in, go to Security & Privacy, select Data Request, and we send you a complete file within 24 hours. It includes your registration details, deposit and withdrawal history, game logs, device records and cookies. You can also email [email protected] with your account email.

No. We never sell your contact details. We share data only with payment processors (to verify DANA, OVO, GoPay and QRIS transactions) and fraud-detection services. We do not share with marketing agencies or data brokers where local law permits restriction.

We retain your payment method and transaction history for as long as your account is active, then for two additional years for tax compliance and fraud prevention. After that, your payment data is permanently deleted unless local law requires longer retention.

Contact our support team with your account email and request permanent deletion. We remove your personal details within 30 days. Financial records are kept for two years for regulatory compliance, but your name, contact details and game history are erased immediately.

No. Our cookies work only inside mpo2121 heylink to remember your login, language and lobby settings. We do not place tracking pixels on other sites or share cookies with external advertisers where local law permits control.

We log every login with your device type, IP address and location. If we detect a login from an unusual place or device, we send you an email alert immediately and may ask you to verify your identity before allowing access.

Yes. In your account settings, toggle off Auto-Save Payment Method. On your next deposit, you'll enter your DANA, OVO, GoPay or QRIS details each time—this takes about 30 seconds but adds a layer of control.

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